Carebidet Help & Training

Carebidet Support Center

Training videos, quick guides, troubleshooting, parts, manuals, and support — all in one place.

Training Video Library

Choose a procedure. Watch it here.

Select a training topic below to load it into the Vimeo player. The library is organized by task so users can move from setup and daily use through cleaning, storage, and troubleshooting.

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Unpacking and Assembly

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Getting Started

Unpacking and Assembly training01
Getting Started

Unpacking and Assembly

Open the Carebidet shipment and identify the primary components for setup.

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Preparing Carebidet for Use training02
Getting Started

Preparing Carebidet for Use

Prepare the system, tanks, connections and controls before use.

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Fitting & Daily Use

Wearing the Diaper Cup training03
Fitting & Daily Use

Wearing the Diaper Cup

Step-by-step placement and fitting of the Diaper Cup.

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Changing Position training04
Fitting & Daily Use

Changing Position

How to reposition the individual while maintaining proper Carebidet placement.

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Removing the Diaper Cup training05
Fitting & Daily Use

Removing the Diaper Cup

Safely remove the Diaper Cup after use.

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Applying the Motion Control Wrap — Male training06
Fitting & Daily Use

Applying the Motion Control Wrap — Male

Apply the Motion Control Wrap for a male individual.

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Applying the Motion Control Wrap — Female training07
Fitting & Daily Use

Applying the Motion Control Wrap — Female

Apply the Motion Control Wrap for a female individual.

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Perineal Care training18
Fitting & Daily Use

Perineal Care

Carebidet perineal-care procedure and routine care considerations.

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Cleaning & Routine Maintenance

Water Tank Cleaning training09
Cleaning & Routine Maintenance

Water Tank Cleaning

Clean the Carebidet water tank as part of routine maintenance.

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Sewage Tank Cleaning training10
Cleaning & Routine Maintenance

Sewage Tank Cleaning

Clean and care for the Carebidet sewage tank.

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Diaper Cup Tube Cover Removal training11
Cleaning & Routine Maintenance

Diaper Cup Tube Cover Removal

Remove the Diaper Cup tube cover before the related cleaning procedure.

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Disinfecting the Water Tank and Reservoir training12
Cleaning & Routine Maintenance

Disinfecting the Water Tank and Reservoir

Disinfect the water tank and reservoir using the approved procedure.

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Tube Cleaning training13
Cleaning & Routine Maintenance

Tube Cleaning

Run the Carebidet tube-cleaning procedure.

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Tube Disinfection training14
Cleaning & Routine Maintenance

Tube Disinfection

Disinfect the tube after cleaning, following the approved sequence.

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Parts Cleaning and Disinfection training16
Cleaning & Routine Maintenance

Parts Cleaning and Disinfection

Clean and disinfect Carebidet parts using the approved maintenance procedure.

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Storage

Short-Term Storage training08
Storage

Short-Term Storage

Prepare Carebidet for short-term storage between uses.

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Long-Term Storage training15
Storage

Long-Term Storage

Prepare Carebidet for extended storage using the long-term procedure.

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Troubleshooting

Carebidet Troubleshooting training17
Troubleshooting

Carebidet Troubleshooting

Review common Carebidet alerts and the first troubleshooting steps to take.

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Parts & Components

Know what you are looking at.

Use the actual Carebidet component photos as a visual reference. This section follows the training videos so users can identify a part after they have found the procedure they need.

Diaper Cup & Hose
Diaper Cup & Hose
Silicone Cushion
Silicone Cushion
Female Adapter
Female Adapter
Male Adapter
Male Adapter
Catheter Adapter
Catheter Adapter
Motion Control Wrap
Motion Control Wrap
Water Tank
Water Tank
Sewage Tank
Sewage Tank
HEPA Filter System
HEPA Filter System
Water Filter
Water Filter
Male Cleaning Shield
Male Cleaning Shield
Female Cleaning Shield
Female Cleaning Shield
Cleaning Solution Injector
Cleaning Solution Injector
Diaper Cup Holder
Diaper Cup Holder

Troubleshooting

Start with the message on the display.

Start with the message on the Carebidet display. Use the quick steps below, or return to the Troubleshooting training video above for a visual walkthrough.

Carebidet troubleshooting and maintenance view

For a visual walkthrough, see Video 17 — Carebidet Troubleshooting in the Training Video Library.

01 Check Gender Module

Confirm the selected module is fully seated. If it appears installed but the alert remains, remove it and reinstall it firmly.

Female module
02 Select an Operation Mode

Press AUTO. The display should show WAITING, indicating Carebidet is ready to detect urine or feces.

Carebidet control panel showing AUTO and operation mode screen
03 Fill the Water Tank

If the tank is full but the alert remains, check its position. The reference card specifies that the black arrow should face the Sewage Tank.

Clean water tank
04 Diaper Cup Connection

Connect the Diaper Cup assembly to Carebidet in two places. First, slide the blue Main Body connector toward the Sewage Tank until it clicks into place. Then plug the electrical connector wire into the port next to the control panel.

Carebidet connection point showing the blue main body connector and the electrical connector wire near the control panel
05 Sewage Tank 70–100% Full

Empty the Sewage Tank when prompted. Carebidet will not operate when the tank reaches 100%. Also make sure no heavy object is resting on the unit and causing an incorrect full-tank alert.

Sewage tank
06 Check Inside Diaper Cup

Inspect the Diaper Cup for debris that was not removed by automatic suction. Remove and clean the cup as directed, then replace it and confirm the alert clears.

Inside diaper cup inspection view

Interactive User Manual

Read the Carebidet User Manual online.

Open the complete manual in an easy-to-read flipbook viewer, move page by page, or jump directly to any page. A downloadable PDF remains available for printing and offline reference.

Carebidet User Manual cover
84-page complete reference

Carebidet User Manual

Operating, cleaning, maintenance, safety, troubleshooting and reference information in one complete manual.

Opens the final Carebidet page-turn manual viewer in a new tab.

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Training Quick Guide Library

Open any of the 18 printable Carebidet Quick Guides from one convenient list.

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Need More Help?

Talk with the COHealth support team.

If an alert remains active or you are unsure about a procedure, request training or technical support rather than guessing.